top of page

Privacy Policy

Last updated: 21/09/2025

At Puzzle Pay, we care about your family’s privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have.

1. Who We Are

Puzzle Pay is an educational platform that helps children build learning habits through short, fun educational puzzles, with parent-controlled rewards.

2. What Information We Collect

We only collect the information needed to provide the service safely and effectively:

  • Parent details (such as name, email address, subscription/payment information).

  • Child details (such as age range, puzzle progress, rewards earned).

  • Technical information (such as device type, browser, and app usage).

We do not collect sensitive personal information unless strictly necessary, and we do not knowingly allow children to sign up without parental consent.

3. How We Use Your Information

We use your data to:

  • Provide and improve the Puzzle Pay service.

  • Track puzzle progress and rewards.

  • Communicate with parents (for updates, billing, and support).

  • Ensure safety and compliance with child data protection laws.

We never sell your data to third parties.

4. How We Share Information

  • With trusted service providers who help us run Puzzle Pay (e.g., hosting, payment processing).

  • With law enforcement or regulators if legally required.

  • Never with advertisers or unrelated third parties.

5. Children’s Privacy

  • Puzzle Pay is designed for children but controlled by parents.

  • Parents must create and manage accounts; children cannot sign up on their own.

  • Parents can review, update, or delete their child’s data at any time.

6. Data Storage & Security

  • We store data securely and take measures to protect it.

  • Data is stored on servers that comply with UK and EU data protection laws.

  • If we ever suffer a data breach, we will notify affected users as required by law.

7. Your Rights

As a parent, you have the right to:

  • Access the information we hold about you and your child.

  • Ask us to correct inaccurate information.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent at any time.

To exercise your rights, please contact us at 📧 [Insert support email].

8. Cookies & Tracking

  • Puzzle Pay may use cookies or similar technology to improve the website/app experience.

  • You can disable cookies in your browser, but some features may not work correctly.

9. How Long We Keep Data

  • We only keep personal data as long as necessary to provide the service.

  • If you cancel your account, you may request full deletion of all personal and child data.

10. Changes to This Policy

We may update this Privacy Policy as Puzzle Pay develops. If we make important changes, we will notify you by email or in-app.

11. Contact Us

If you have questions about this policy or how your data is used, contact us:
info@puzzlepay.co.uk

bottom of page