Refunds and Cancelation

Puzzle Pay – Refunds & Cancellation Policy

Last updated: 21/09/2025

We want you to feel confident trying Puzzle Pay. This policy explains how cancellations and refunds work for our subscriptions.

You can cancel your Puzzle Pay subscription at any time through your account settings or by contacting us at info@puzzlepay.co.uk
When you cancel, you will continue to have access until the end of your current billing period.
After your billing period ends, you will not be charged again and your access will stop.

We generally do not provide partial refunds for unused time once a billing period has started.
If you cancel partway through a billing cycle, you will still have full access until that period ends.
In special cases (such as technical problems that prevent you from using Puzzle Pay), we may issue a refund at our discretion. Please contact us if you believe this applies.

If you signed up during a free trial, you will not be charged until the trial ends.
You can cancel during the trial period at no cost.
Promotional offers may have specific terms — these will be clearly shown when you sign up.

To cancel or request a refund, please contact us:
📧 [Insert Puzzle Pay support email]

We may update this Refunds & Cancellation Policy from time to time. If important changes are made, we will let you know by email or within the app.